FREQUENTLY ASKED QUESTIONS

Q. What is HP BlueCarpet?
A. HP BlueCarpet is a fully automated web based incentive program for HP Partners.  HP BlueCarpet has been developed to increase business growth, while recognizing and compensating sales representatives for their knowledge and sales of qualifying HP products with minimal administrative effort and without loss of productivity.  

Q. Who can participate in HP BlueCarpet?
A. HP BlueCarpet is open to invite HP Platinum, Gold and Silver membership partners, and Distributors. SMB Resellers may register without an invitation. All Program Administrators and Sales Representatives who register in the program are also welcome to participate. All Participants must be 18 years of age or older.  

Q. Where can I obtain more information about the HP BlueCarpet Incentive Program?
A. For more information, please visit “About the program”, contact us at info@bluecarpet.net, or use our LIVE CHAT at http://www.hpbluecarpet.net 

Q. How can I contact customer service?
A. You may contact a program specialist via LIVE CHAT at http://www.hpbluecarpet.net or via e-mail at info@hpbluecarpet.net 

Q. What information is requested in the registration page?
A. General information such as name, last name, e-mail address, birthday, telephone number, position in the company, and mailing address.  

Q. Where can I register?
A. You only need to register once. Visit the program’s website at http://www.hpbluecarpet.net and follow these simple steps: Click on “Register Now,” enter and confirm your email, complete the registration, and accept the Official Terms of the program. 

Q. Who is the Administrator?
A. Your company’s Program Administrator is responsible for adding, accepting, and rejecting member participation. This person keeps the company’s contact information updated and is responsible for distributing Points to Sales Representatives for selling participating HP products.  

Q. How will I know if my registration has been approved?
A. You will receive an e-mail notification confirming your registration.  

Q. How can I change my contact information?
A. To change your contact information, go to “My Account” and select “My Information.” 

 

POINTS

Q. What is a Point?
A. Point is the official point system unit for the HP BlueCarpet Incentive Program.  

Q. Who can accumulate Points?
A. All users registered as Administrators or Sales Representatives can accumulate Points.  

Q. When can I start accumulating Points?
A. As soon as your registration is 100% completed and approved by your Administrator, you will receive your first 50 Points.  

Q. How do I accumulate Points?
A. Accumulate Points by selling participating HP products, participating in program activities and events. Behavioral activities can include registration, online training, and attending local HP events. You will have the opportunity to redeem Points for fabulous prizes by accessing the program’s online catalog.  

Q. Where can I view my Point balance?
A. To view your Point balance, go to “My Account” and select “My Points.”  

Q. Can Points expire? If so, when?
A. Yes. Points can only be accumulated and redeemed during the Program’s valid periods. This information is available in the Terms of Use.  

Q. Can another member and I combine Points to redeem a prize?
A. No. It is not possible to combine Points from the accounts of different users.  

Q. Can I transfer my Points to another person within my company?
A. No. Points are non-transferable.   

Q. Which are the participating products?
A. You can view all of the participating products upon login in and clicking PRODUCTS on the menu bar.  

 

REWARDS

Q. How can I redeem a reward? 
A.
To redeem a reward you must first redeem your points by visiting the "Reward Catalog" section. Click on the "Redeem" button for the desired item, read the Reward Rules and click the "Accept" button.   

Q. When will I receive my reward?
A
 
Rewards will be delivered within 15 – 30 business days after the approval date. Rewards will only be delivered on working days (Monday through Friday, except holidays).

Q. How can I verify the Status of my Rewards?
A
To verify the status of your rewards you can go to My Account > My Information > My Rewards and you will find the details of your rewards. 

Q. Will I receive a notification with the status of my reward?
A.
 
Yes, you will receive email notifications for the status of the reward with the following subjects:

  • - HP BlueCarpet- Reward Requested
  • - Congratulations! Your reward has been approved!
  • - Your HP BlueCarpet Reward has shipped
  • - Reward Delivered

Q. What does each reward status mean?
A.
 

  • - Requested: Your reward has not been processed yet
  • - Approved: Your reward being processed
  • - Shipped: Your reward is on its way
  • - Delivery: The reward has been delivered to your office

Q. How will I receive my reward?
A.
 
Rewards are delivered via an international courier or a local courier. Two delivery attempts will be made in your office.

Q. Where am I going to receive my reward?
A.
 
Rewards will only be delivered to the office address indicated at the time of confirming a redemption.

Q. Can I return my reward?
A.
 
Rewards cannot be returned or exchanged. If a reward product has been received in error or if the reward is damaged, please contact Customer Support within the 8 weeks of the redeem date.  

Q. Can I cancel a reward order?
A.
  
Once an order is submitted it cannot be changed or cancelled.